Effective Date: 2023-11-08
Last Updated: 2023-11-08

At CANOE Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access and use our website, services, and courses. Please read this policy carefully to understand how we handle your personal information.

By accessing or using our platform and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.

1. Information We Collect

We collect several types of information in order to provide and improve our services to you. This includes personal data that you provide to us, as well as information we collect automatically when you use our platform.

1.1 Personal Information You Provide

When you register for an account, purchase a course, or engage with us in any other way, we may collect the following personal information:

  • Name (first and last)
  • Email address
  • Billing and payment information (such as credit card details or PayPal account information)
  • Mailing address (if necessary for billing or shipping purposes)
  • Phone number
  • Username and password (for account creation and login)
  • Job title or professional background (if provided)
  • Other information you provide voluntarily (such as feedback, surveys, or support inquiries)
1.2 Automatically Collected Information

When you use our website or platform, we may automatically collect certain information through cookies, web beacons, and similar technologies. This information may include:

  • IP address
  • Browser type and version
  • Operating system and device type
  • Pages visited and interactions with the platform
  • Referral source (how you arrived at our website)
  • Date and time of your visit
  • Language preferences
  • Geographic location (general location based on IP address)
1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

  • Remember your login credentials (if applicable).
  • Analyze site traffic and user behavior.
  • Personalize content and advertisements.
  • Improve website performance and user experience.

You can manage or disable cookies through your browser settings, but please note that some features of our platform may not function correctly without them.

2. How We Use Your Information

We use the information we collect for various purposes, including the following:

2.1 To Provide and Improve Our Services
  • To process and manage your course enrollment and payment transactions.
  • To provide access to course materials, resources, and other services.
  • To communicate with you about your account, courses, updates, and support inquiries.
  • To personalize your experience and improve the platform’s functionality and content.
  • To conduct research and analyze user behavior to enhance our platform and services.
2.2 To Communicate With You

We may use your contact information to send you:

  • Order confirmations, receipts, and course-related updates.
  • Promotional emails, newsletters, or offers (if you’ve opted into marketing communications).
  • Customer support responses, including information about any technical or account-related issues.
  • Notifications regarding new course offerings, updates, or changes to our policies (unless you opt-out).

You can unsubscribe from marketing emails at any time by following the “unsubscribe” link included in our communications.

2.3 For Legal and Compliance Purposes

We may use your information to:

  • Comply with applicable laws, regulations, and legal obligations.
  • Prevent fraud, security breaches, or illegal activities on our platform.
  • Enforce our Terms and Conditions and other policies.
3. How We Share Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, sending marketing communications, and performing other necessary functions. These providers are contractually obligated to use your information solely for the purposes for which it was shared and to protect its confidentiality.

3.2 Legal Requirements

We may disclose your personal information if required by law or if we believe such action is necessary to:

  • Comply with a legal obligation, such as a court order or regulatory requirement.
  • Protect and defend our rights or property.
  • Prevent fraud or security threats to our platform or users.
  • Investigate or address violations of our Terms and Conditions or other policies.
3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control, and you will have the opportunity to request deletion or transfer of your data as required by applicable law.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.

We encourage you to take precautions to protect your account and password, such as choosing a strong password and logging out of your account when using shared devices.

5. Your Rights and Choices

As a user of our platform, you have certain rights regarding your personal information:

5.1 Access and Correction

You can request access to the personal information we have collected about you and ask for corrections if any information is inaccurate or incomplete. To do so, please contact our support team at [Insert Contact Information].

5.2 Data Deletion

You may request that we delete your personal information, subject to certain exceptions, such as if we need to retain it for legal, accounting, or other legitimate purposes. Please note that deleting your account may limit your ability to access purchased courses or other platform features.

5.3 Opt-Out of Marketing Communications

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the “unsubscribe” link included in any marketing email or by contacting us directly.

5.4 Data Portability

In certain jurisdictions, you may have the right to request a copy of your personal information in a commonly used, machine-readable format for the purpose of transferring it to another service provider.

6. International Data Transfers

As CANOE Solutions operates globally, your personal information may be transferred to and stored in countries outside your country of residence, including the United States, where the data protection laws may differ. By using our platform and services, you consent to the transfer of your data to these countries, subject to the protections outlined in this Privacy Policy.

7. Children’s Privacy

Our platform is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Websites

Our platform may contain links to third-party websites, services, or resources. This Privacy Policy does not apply to the practices of third parties, and we are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website. The “Effective Date” at the top of the policy will indicate when the last revision occurred.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: support@canoesolutions.com
  • Phone: +91-75-88-22-66-11

By using CANOE Solutions platform and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our platform or services.