Effective Date: 2023-11-08

At CANOE Solutions, we are committed to delivering high-quality, comprehensive online IT courses designed to help individuals and businesses build expertise in key areas like cloud computing, cybersecurity, software development, data science, and more. Our mission is to provide an exceptional learning experience, and we understand that there may be times when you are not fully satisfied with your purchase.

This Refund Policy outlines the terms and conditions under which refunds are provided, the process for requesting a refund, and how we handle such requests. Please read this policy carefully before purchasing any course(s) from our platform. By making a purchase, you agree to comply with the terms outlined below.

1. Eligibility for Refund

Refund eligibility is based on several criteria, and we aim to be fair and transparent. Not all requests for refunds will be approved, and each case will be considered individually. Refund requests will only be processed if the conditions outlined below are met:

1.1 Course Delivery Issues
  • Course Not as Described: If the course you purchased does not match the description provided on the website, you may be eligible for a refund. This includes discrepancies in course content, subject matter, or technical specifications.
  • Technical or Content Errors: If the course content is incomplete, inaccessible, or contains major technical issues, you may be eligible for a refund. For example, if video files are corrupted or not loading properly, we will take steps to resolve the issue. If a resolution is not possible within a reasonable timeframe, a refund may be granted.
1.2 Course Enrollment & Access Problems
  • Access Denied to Purchased Course: If you are unable to access the course you’ve purchased (and the issue is not due to your own technical problems, such as browser issues or local device problems), you may be eligible for a refund. We will provide support to resolve access issues, but if the issue persists and no resolution is possible, we will issue a refund.
1.3 Technical Support and Assistance
  • Unresolved Technical Support Issues: If you have contacted our support team regarding issues related to course access or functionality and they have not been resolved within a reasonable time frame (e.g., 5 business days), you may request a refund.
1.4 Course Withdrawals or Cancellations
  • Course Cancellation by Us: If we cancel or discontinue a course after your purchase within 1 year of payment, you will receive a full refund. This will happen only in exceptional cases where the course content is no longer relevant or we are unable to continue offering the course due to unforeseen circumstances.
2. Non-Eligibility for Refund

Certain circumstances may make a refund ineligible. These include but are not limited to:

2.1 Change of Mind
  • If you simply change your mind or decide that you no longer wish to continue the course, a refund will not be granted unless the course has not been accessed or started yet. Once you begin accessing the course content, we will not offer a refund based on a change of preference or personal decision.
2.2 Completion of the Course
  • If you have completed more than 50% of the course or received a certification for completing a course, you are not eligible for a refund, regardless of your dissatisfaction with the content. This is because the course has already been consumed or completed in full.
2.3 Failed Technical Solutions
  • Refunds will not be granted if the technical issues are due to factors outside of our control, such as issues with your local device, internet connection, or browser compatibility. We provide troubleshooting resources to help resolve such problems.
2.4 Missed Refund Request Period
  • If you submit a refund request after 30 days of your purchase date, it will no longer be eligible for consideration. We encourage you to assess the course content early to ensure it meets your expectations.
3. Refund Request Process

To request a refund, please follow the process outlined below. We strive to process all requests in a timely manner. The following steps must be followed for your refund request to be considered.

3.1 Step 1: Contact Our Support Team
  • You must contact our customer support team within 30 days of your purchase to initiate the refund process. You can reach us by email at [insert email address], via our live chat system, or through the support portal on our website.
  • When contacting us, please provide the following details:
    • Your full name and contact information
    • The name of the course you purchased
    • Your order number (or proof of purchase)
    • A detailed description of the issue you are facing or the reason for your refund request
    • Any supporting documents or screenshots that could help us better understand the problem (e.g., access errors, technical issues)
3.2 Step 2: Refund Review
  • Once we receive your refund request, we will conduct a thorough review of your case. We may request additional information or clarifications to better understand the situation. We aim to process all refund requests within 5 business days of receiving the necessary information.
3.3 Step 3: Refund Outcome
  • If your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider’s processing times.
  • If your refund request is not approved, you will be notified of the reasons, and we may offer alternative solutions, such as a course credit or exchange for another course.
4. Refund Method and Timing

Refunds will be processed using the same method of payment you used to purchase the course. For example, if you paid via credit card, the refund will be credited back to your credit card. Refunds will not be issued via a different payment method.

The refund process will take up to 14 business days from the time of approval. The exact timeline will depend on the payment method and processing times of third-party payment providers (e.g., credit card companies, PayPal).

5. Global Refund Policy Considerations

As our courses are available to students globally, we recognize that different countries and regions may have specific consumer protection laws that impact our refund policy. While we strive to provide a consistent and transparent refund policy, we may be required to adapt our approach to comply with local laws and regulations in certain jurisdictions.

If you are a customer in the European Union or other regions where specific consumer protection laws apply, please be aware of the following:

  • Cooling-off Period: Customers in the EU may have a statutory “cooling-off” period, during which they can cancel the purchase of digital content. If you are within this period and the course has not been accessed or started, you may be eligible for a refund.
  • Consumer Rights: Your statutory rights as a consumer are not affected by this refund policy. If you have any questions about your rights under local consumer protection laws, please contact us directly.
6. Course Credits and Exchange Option

In certain cases, we may offer the option of course credits instead of a monetary refund. Course credits can be used to enroll in other courses within our platform and will be valid for 12 months from the date of issuance.

If you would prefer a course credit rather than a refund, please inform our support team when making your refund request. We will provide instructions on how to redeem your credit.

7. Exceptions and Final Discretion

While we strive to make our refund process as fair as possible, there may be exceptional cases where a refund request does not fall under the outlined conditions. We reserve the right to make exceptions at our discretion.

In the event of any disputes regarding a refund request, we will consider all available information and aim to resolve the situation equitably. Our decision on refund requests is final.

8. Contact Information

If you have any questions or need further assistance with your refund request, please do not hesitate to contact us:

  • Email: support@canoesolutions.com
  • Phone: +91-75-88-22-66-11

By purchasing and enrolling in our courses, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Refund Policy.

Thank you for choosing CANOE Solutions. We are dedicated to providing you with valuable educational resources, and we hope that our courses help you achieve your learning goals.